Overnight delivery

Products that we have immediately available can also be sent overnight, provided that the order is placed before 3.30pm Monday to Friday. Orders are delivered before 1pm the next working day, including Saturday.

$5.00 NZD

FREE on orders over $100

Standard delivery (3-8 working days)

For areas or products where we can’t offer two hour or overnight delivery, we work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

FREE on all orders.

Standard delivery (3-8 working days) with signature

For high value items we suggest you select delivery with signature to add an extra layer of security. We work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

FREE on all orders.

Oversize Delivery

If your order is greater than 25kgs or 1.5m long it will need to be sent on an oversize courier specialist. Please add your phone number to your order so our warehouse team can contact you.

$25

Standard delivery (3-8 working days)

FREE

Standard delivery (3-8 working days) with signature

For high value items we suggest you select delivery with signature to add an extra layer of security. We work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

Oversize Delivery

If your order is greater than 25kgs or 1.5m long it will need to be sent on an oversize courier specialist. Please add your phone number to your order so our warehouse team can contact you.

$25

Standard delivery (3-8 working days)

FREE

Standard delivery (3-8 working days) with signature

For high value items we suggest you select delivery with signature to add an extra layer of security. We work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

Oversize Delivery

If your order is greater than 25kgs or 1.5m long it will need to be sent on an oversize courier specialist. Please add your phone number to your order so our warehouse team can contact you.

$25

Standard delivery (3-8 working days)

FREE

Standard delivery (3-8 working days) with signature

For high value items we suggest you select delivery with signature to add an extra layer of security. We work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

Oversize Delivery

If your order is greater than 25kgs or 1.5m long it will need to be sent on an oversize courier specialist. Please add your phone number to your order so our warehouse team can contact you.

$25

Standard delivery (3-8 working days)

FREE

Standard delivery (3-8 working days) with signature

For high value items we suggest you select delivery with signature to add an extra layer of security. We work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

Oversize Delivery

If your order is greater than 25kgs or 1.5m long it will need to be sent on an oversize courier specialist. Please add your phone number to your order so our warehouse team can contact you.

$25

Standard delivery (3-8 working days)

FREE

Standard delivery (3-8 working days) with signature

For high value items we suggest you select delivery with signature to add an extra layer of security. We work to get your order to you within three to eight working days. If for any reason it’s going to take longer, our team will be in touch within one working day of the order being placed to let you know.

FREE

Oversize Delivery

If your order is greater than 25kgs or 1.5m long it will need to be sent on an oversize courier specialist. Please add your phone number to your order so our warehouse team can contact you.

$25

Split deliveries

If some items in your order are available immediately and some are only available with standard shipping, you will have the option of splitting the delivery. This option will be given to you at checkout.

Tracking my order

We’ll email you the link to track you order once we have received it from CourierPost or Pace. If you have any questions about your order, please get in touch with us here.

Click the link to make a return

Make a return

To make a return

Follow the instructions on external link to process a return.

Changed your mind? That’s ok!

Non-sale items can be returned for exchange or refund within 30 days of them being delivered. Items must be unworn, unopened, or otherwise unused with all original tags/labels attached. The only exception to this is footwear – if you need a different size we are happy to replace them for you, though please keep original tags/labels attached.

Note that you’ll need to cover the cost of returning the items to us.

Sale items can only be exchanged, or credited, not refunded.

Need a replacement for a faulty item, or an item still under warranty?

Unfortunately, sometimes stuff goes wrong. If the item you receive is faulty, follow the returns process below and we’ll sort it out as soon as possible. We will replace it or provide you with a refund, and of course meet all our obligations under the Consumer Guarantees Act.

Warranty periods vary per item. If the item you purchased is broken and you believe it’s still under warranty, complete the return process and we can check this for you.

To make a return

Scroll to the top of this page and enter your email address and order number. The order number can be found on the Shop.PlaceMakers receipt you would have been emailed when your placed your order.
Our care team will contact you on email to arrange the rest!
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.

Return your item to

27 Crooks Road,
East Tamaki,
Auckland 2013
Attention: Returns

Exchanges

Once we’ve received the returned item and confirmed it’s in resalable condition we will send out your new item. If you want make an exchange for a higher priced item, you can pay the difference.

Refunds

Once we’ve received the returned item and confirmed it’s in resalable condition we will make a refund to the same payment method you used to order it. Refunds may take up to 30 days to show on your bank account due to bank processing times.